Frequently Asked Questions

We accept various payment methods including:

• Cash on Delivery (COD)
• Bank Transfer (BPI, BDO, Metrobank, etc.)
• GCash
• PayMaya
• Credit/Debit Cards (Visa, Mastercard)
• PayPal

INSTALLMENT PLANS ARE AVAILABLE VIA:

• Credit Card Installment: Available for 12/24/36 months
• PROMO BDO Buy now Pay later: Via approval
• Credit Card Installment Partners:
  • BDO
  • BPI
  • HSBC
  • Chinabank
• Billease: Subject for approval with downpayment
• SKYRO: Subject for approval with downpayment

Contact us for more details on available installment options.

Online Ordering:

1. Browse our products and add items to cart
2. Review your cart and proceed to checkout
3. Fill in your shipping details
4. Choose your payment method
5. Confirm your order

Alternative Methods:

• Call us at 09171399255
• Visit our physical store
• Message us on Facebook - PCTechPro
• Email us at pctechpro22@gmail.com

Absolutely! We specialize in custom PC builds tailored to your needs:

• Gaming PCs: High-performance builds for gaming enthusiasts
• Workstation PCs: Professional builds for content creation and business
• Budget Builds: Cost-effective solutions for everyday use
• Upgrades: Component upgrades for existing systems

Contact us with your requirements and budget, and we'll create the perfect build for you!

Processing Times:

• In-stock items: 1-2 business days
• Custom builds: 1-2 business days
• Special orders: 1-2 weeks
• Pre-orders: Varies by product availability

We'll keep you updated on your order status via SMS or email.

PCTechPro Main Store:
Unit 1 Joy Building, Alabang-Zapote Rd.
Pamplona 2, Las Piñas City
1740 Metro Manila

Store Hours:
Monday - Saturday: 9:00 AM - 7:00 PM
Sunday: 10:00 AM - 5:00 PM

Contact:
Phone: 09171399255
Email: pctechpro22@gmail.com

Yes! We deliver nationwide through various courier services:

• Metro Manila: Same-day delivery (selected areas)
• Luzon: 1-3 business days
• Visayas: 3-5 business days
• Mindanao: 5-7 business days

Shipping Fees:

• Metro Manila: ₱150-₱300
• Luzon: ₱200-₱500
• Visayas/Mindanao: ₱300-₱800
• Free shipping for orders above ₱5,000 (Metro Manila only)

Warranty Coverage:

• Brand New Items: 1 year manufacturer warranty
• Refurbished Items: 6 months warranty
• Custom Builds: 1 year labor warranty + individual component warranties
• Pre-built Systems: 1 year comprehensive warranty

What's Covered:

• Manufacturing defects
• Component failures under normal use
• Installation issues (for custom builds)

What's NOT Covered:

• Physical damage (drops, spills, etc.)
• Overclocking damage
• Power surge damage (unless using our recommended PSU)
• Normal wear and tear

Warranty Claim Process:

1. Contact Us: Call 09171399255 or email pctechpro22@gmail.com
2. Provide Details: Order number, product details, and issue description
3. Diagnosis: We'll help diagnose the issue remotely or schedule a visit
4. Resolution: Repair, replacement, or refund based on the issue

Required Documents:

• Original receipt or invoice
• Warranty card (if provided)
• Product with original packaging (if possible)

Turnaround Time:

• Simple repairs: 1-3 business days
• Component replacement: 3-7 business days
• Manufacturer warranty claims: 1-2 weeks

Return & Exchange Policy:

• 7-Day Return: Unopened items in original packaging
• 3-Day Exchange: Defective items or wrong product received
• 1-Week Outright Replacement: Pull-out if no stock available

Conditions:

• Items must be in original condition
• Original packaging and accessories included
• Proof of purchase required
• No physical damage or signs of misuse

Refund Process:

• Cash purchases: Cash refund
• Card payments: Refund to original payment method (3-5 business days)
• Bank transfer: Refund to same account (1-2 business days)